Frequently Asked Questions
Find answers to some of the most common questions about Billy Craft House, our artworks, handcrafted décor, custom orders, and shipping.
Are all products handmade?
Yes. Every artwork and handcrafted décor piece at Billy Craft House is created with care and attention to detail. As many items are handmade, slight variations may occur, making each piece unique.
Do you accept custom orders?
Yes. Custom requests may be available for selected paintings, clay relief wall art, decorative pots, and handcrafted home décor. Feel free to contact us to discuss your ideas and requirements.
Can I request a specific size or color?
Depending on the artwork or product, custom sizes, colors, and design preferences may be possible. Please contact us before placing your order.
Do you ship across India?
Yes. Billy Craft House currently ships across India.
How long will my order take to arrive?
Processing and delivery times vary depending on the product and location. Estimated shipping information can be found in our Shipping Policy.
How are artworks and fragile items packaged?
All products are carefully packed to help ensure safe delivery. Extra care is taken when packaging delicate and decorative items.
Can I return an item?
Returns are accepted only in cases where an item arrives damaged, defective, or an incorrect item has been received. Please refer to our Returns & Refunds Policy for complete details.
Are custom orders refundable?
Custom-made and personalized orders are generally non-refundable and non-returnable once production has begun.
How can I contact Billy Craft House?
You can contact us through our Contact Page, email, or WhatsApp.
Email: billycrafthouse@gmail.com
WhatsApp: +91 8054671801
Do you create one-of-a-kind artworks?
Many artworks and handcrafted creations are unique pieces. Availability may vary, and once sold, some pieces may not be reproduced exactly.